We offer the following services to our valued partners:
Customer Support
- Live help available to your customers 24x7x365
- Troubleshoot customer issues with quick response times
- Resolve trouble tickets directly with customers
Quality Assurance and Testing
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By having a large infrastructure of Windows OS Machines, Android, iOS, windows, Symbian Mobile devices and highly trained staff we can help you in software testing before you launch them.
- Continuously monitor the quality of your products and provide detailed reporting
- Continuously monitor the quality of your products and provide detailed reporting
System Monitoring & Escalations
- Monitor your system performance for service disruptions or technical issues
- Escalate issues through proper channels with concise details
- Work with your team to help resolve the same issues.
Customer's Feedback
- Provide daily, weekly, monthly reports on common customers issues being faced.
- Work directly with other departments of your company to explain what we are hearing from customers and how those issues may be resolved.
Infrastructure Design & Support Consultancy Services:
- At TOUCHSOL we can also help you maximizing your investment in IT business. By gaining an in-depth understanding of your requirements we can help you in followings: Our team is highly professional in conducting training sessions with your end users.
- IT project Management
- Single Point of contact from proposal to deployment
End User Training
- Our team is highly professional in conducting training sessions with your end users.
- Range of options available for training like remote desktop software, Live Help, IM or Phone call whatever suits you!
TOUCHSOL